SHIPPING & RETURNS
SHIPPING POLICY
Shipping costs cover handling, packing, and postage. Handling fees are set, while transport fees depend on the shipment's total weight. The buyer is responsible for shipping and optional insurance. We accept payments through Visa, Mastercard, Discover, or PayPal.
USPS provides two priority mail options: flat rate small box and flat rate medium box. The small box is suitable for small, fragile items, while the medium box is better for larger, heavier items.
We provide free shipping for orders of $100 or more, applicable only for packages shipped within the USA. This offer is valid for First Class or Priority Mail services, but not for Express or Next Day services.
RETURN & EXCHANGE POLICY
Items can be returned for store credit or a refund if they are in the same excellent condition as when received, within 30 days of receipt. Refunds will be issued using the same payment method as the original purchase. Please note that shipping fees are not refundable.
You can return any item for an exchange or refund if it meets these conditions:
• The jewelry is new and unworn, with the original box; and
• It is returned within 30 days of the original shipping date;
If an item (except personalized, hand-stamped, or final sale items) does not meet your expectations, you can return it in new and unworn condition with proof of purchase within 30 days for a refund, exchange, or credit for future purchases.
Returns to Alelu Silver Treasures must be in the original jewelry box and properly packaged, such as in a poly envelope or a sturdy postal envelope suitable for shipping. Alelu Silver Treasures is not responsible for any damage or loss due to improper shipping, and such items will not be exchanged or refunded.
Once your return or exchange is approved, you will need to handle the shipping. We recommend using USPS First Class Mail with a Tracking Number. Shipping costs from the original purchase and for returning the item are non-refundable. If your return is lost in transit, we will assist you in locating it, but we are not responsible. Please allow up to 21 days for us to receive and process your return.
Mail Return to: Alelu Silver Treasures, 2820 S Alma School Rd, Ste 18 #4120, Chandler, AZ 85286